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EACH MISTIQA OBJECT IS BUILT TO ORDER WITH PRECISE MATERIAL AND FINISH SPECIFICATIONS. CUSTOMISATION IS OFFERED WITHIN THE FRAMEWORK OF THE BRAND’S DESIGN PHILOSOPHY — TO PRESERVE THE SILENCE, STRENGTH, AND PROPORTION THAT DEFINE MISTIQA.

1 • AVAILABLE CUSTOMISATIONS

SIZE ADJUSTMENTS MAY BE REQUESTED TO SUIT SPECIFIC INTERIOR PROPORTIONS. MATERIAL AND FINISH MODIFICATIONS ARE LIMITED TO APPROVED VARIANTS — SUCH AS BLACK OAK VENEER, BLACK LACQUER, OR TEXTURED MATTE SURFACES.

2 • NON-NEGOTIABLE ELEMENTS

DESIGN FORM, STRUCTURAL COMPOSITION, AND SIGNATURE BLACK TONE ARE NON-ALTERABLE. ANY REQUEST THAT COMPROMISES VISUAL BALANCE OR BRAND AESTHETIC WILL BE RESPECTFULLY DECLINED.

3 • PROCESS & TIMELINE

ALL CUSTOM ORDERS REQUIRE PRIOR APPROVAL AND WRITTEN CONFIRMATION. PRODUCTION TIMELINES RANGE BETWEEN 6 TO 10 WEEKS DEPENDING ON DESIGN COMPLEXITY AND MATERIAL AVAILABILITY. URGENT REQUESTS ARE SUBJECT TO FEASIBILITY AND ADDITIONAL CHARGES.

4 • COST IMPLICATIONS

CUSTOM ORDERS MAY INCUR ADDITIONAL DESIGN, MATERIAL, OR FINISHING COSTS. A NON-REFUNDABLE ADVANCE IS REQUIRED TO INITIATE THE CUSTOMISATION PROCESS.

5 • AFTER-SALES POLICY

ONCE PRODUCED AND DELIVERED, CUSTOMISED PIECES CANNOT BE RETURNED OR EXCHANGED. ANY MODIFICATION AFTER DELIVERY IS CONSIDERED A NEW ORDER.