DISCLAIMER

— MISTIQA PIECES ARE DESIGNED AND HANDCRAFTED AS LUXURY ART OBJECTS INTENDED FOR INDOOR RESIDENTIAL AND CURATED INTERIOR USE. EACH FORM IS CREATED IN LIMITED PRODUCTION WITH METICULOUS ATTENTION TO MATERIAL, FINISH, AND PROPORTION.

1 • NATURAL VARIATIONS EVERY MISTIQA OBJECT CARRIES UNIQUE CHARACTERISTICS INHERENT TO NATURAL MATERIALS SUCH AS OAK VENEER, WOOD GRAIN, LACQUER FINISH, AND HAND-APPLIED TEXTURES. SLIGHT DIFFERENCES IN TONE, SURFACE PATTERN, OR SHEEN ARE INTENTIONAL AND NOT CONSIDERED DEFECTS — THEY REPRESENT THE AUTHENTICITY OF HAND-MADE CRAFTSMANSHIP.

2 • HANDLING AND PLACEMENT AVOID DIRECT SUNLIGHT, MOISTURE, HEAT, OR ABRASIVE CONTACT. BLACK LACQUER AND VENEER SURFACES ARE SENSITIVE TO SCRATCHES AND FINGERPRINTS; USE ONLY A SOFT DRY CLOTH FOR CLEANING. DO NOT DRAG, PUSH, OR STACK THE FURNITURE — ALWAYS LIFT WITH CARE.

3 • INTENDED USE ALL MISTIQA DESIGNS ARE FUNCTIONAL YET CONCEPTUAL PIECES OF COLLECTIBLE FURNITURE. THEY ARE NOT ENGINEERED FOR OUTDOOR USE, HIGH-TRAFFIC COMMERCIAL AREAS, OR HEAVY INDUSTRIAL LOAD-BEARING. MISUSE OR ALTERATION VOIDS ALL RESPONSIBILITY FOR WEAR OR DAMAGE.

4 • FINISH INTEGRITY EACH OBJECT IS FINISHED IN A SIGNATURE DEEP-BLACK TONE THROUGH SPECIALIZED COATING AND SEALING METHODS. EXPOSURE TO HARSH SOLVENTS, ALCOHOL-BASED CLEANERS, OR DIRECT HEAT MAY DULL OR DISCOLOUR THE SURFACE. PROTECT FROM LIQUIDS AND SHARP OBJECTS.

5 • OWNERSHIP & RIGHTS ALL DESIGNS, NAMES, AND FINISHES UNDER THE MISTIQA IDENTITY ARE INTELLECTUAL PROPERTY OF MISTIQA DESIGN STUDIO. REPRODUCTION, IMITATION, OR RESALE WITHOUT AUTHORIZATION IS STRICTLY PROHIBITED.

CONFORMITY TO DESCRIPTION

Upon purchase of a Mistiqa product, the purchaser accepts that Mistiqa products are handcrafted from natural materials or Processed in nature. While Mistiqa perform every effort to conform to description - slight variations in size, shape, finish, and material performance, may occur. There can be no control of irregularities in colour, grain, veining or texture of products that include glass, brass, timber, marble or leather.

Sales collateral such as material samples, photographs, drawings and any other particulars associated or involved in the sale of the goods, is used for reference purposes only. We will not be liable for any such variances or inconsistencies.

We are constantly developing and refining our pieces. Due to this some design alterations may occur that differ from the photographs and specifications provided.

CANCELLATION POLICY

All Mistiqa pieces are made to order and enter production shortly after confirmation. Once a piece moves into material preparation or atelier scheduling, the order is considered locked. For this reason, cancellations are not permitted beyond this point.

Cancellation requests received within 24 hours of order confirmation may be considered at the sole discretion of Mistiqa, provided production has not commenced. Any approved cancellation may be subject to an administrative and processing charge.

Orders involving custom dimensions, site-specific modifications, or special finishes are non-cancellable once confirmed.

Mistiqa reserves the right to decline cancellation requests in order to protect the integrity of its craft process, production commitments, and material allocations.

Our work is composed with intent. Once begun, it is not undone—it is completed.

PRICING & AVAILABILITY

Prices are determined by material integrity, atelier capacity, and the evolving discipline of design. As raw materials, production methods, or craft processes mature, pricing may be revised without prior notice to reflect these conditions accurately—not to stimulate demand.

Mistiqa does not operate on fixed inventories. Availability is governed by controlled production cycles, ensuring each piece receives full attention within the atelier. As a result, certain forms or finishes may be paused, refined, or retired at the discretion of the house.

No discounts, promotions, or price negotiations apply to the Flagship Collection. Each price is set as a considered expression of value, scarcity, and intent, and is held consistently across all clients and channels.

Our pricing is not responsive to the market. It is responsive to the work.

DEFINITIONS

Agreement means a contract between us and you for the sale and purchase of the Goods.
Goods mean physical goods agreed by both parties to be supplied by us to you.
Quotation means the form, tender or quotation submitted by us to you regarding the Goods.

Invoice means the sales invoice issued by us to you which is subject to these terms and conditions.

DESIGN REQUESTS AND MODIFICATIONS

Mistiqa offer custom modifications to limited existing product ranges subject to Snelling’s approval. Please acknowledge that requests for custom products outside our existing ranges prompt a more comprehensive submission and approval.

All requests must be submitted and approved in writing.

Mistiqa have the right to decline all submissions.